The Fight to Save Falmouth Post Office Continues

Truro and Falmouth MP Sarah Newton has received disappointing news from the Post Office.  The decision to move the Falmouth branch, currently located on The Moor, to Market Strand has been upheld by the Post Office despite growing opposition to the proposals.

Sarah received a letter from the Post Office which acknowledged that the site on Market Strand had problems with traffic and narrow pavements which would prove difficult for elderly, disabled and other vulnerable customers.  While the Post Office accepts responsibility for safe access into and within its premises, it does not accept any responsibility for the areas surrounding its branches.

Sarah Newton said: “It is clear to me from the Post Office’s response that it is shirking its responsibility to its most loyal customers who would find it difficult to access its branch in Falmouth.  While it believes it has a duty of care once customers have passed through its doors, it does not care what happens to its customers on their way to and from its branch.”

Sarah went on to say “I am very disappointed by the disregard that the Post Office appears to be displaying towards its users.  I have joined forces with Consumer Focus, the organisation that represents consumers, and will be escalating this formal complaint against the Post Office.  I sincerely hope that they will reflect upon their ‘devil-may-care’ attitude and rethink their plans.”

In addition, Sarah will be writing to the Post Office to make an official complaint against the handling of this decision and will not simply allow this matter to rest.  It is Sarah Newton’s opinion that the views and wishes of the general public have been neglected and this as well as escalating this complaint, Sarah will continue to post regular updates as to the future of Falmouth Post Office.